Customer Service

First National Bank offers many services and problem resolutions through our Customer Service Department. Many times services can be handled over the telephone at 817-573-2655 Monday through Thursday 8:00 a.m. to 4:00 p.m. and Friday 8:00 a.m. to 6:00 p.m., or by e-mail at .

You may need to visit with a Customer Service Representative in person, this may be done during our regular lobby hours Monday through Thursday 9:00am to 3:00pm and Friday 9:00am to 6:00pm.

  • Stop Payments on checks and drafts
  • Balance inquiry or other information on checking and savings accounts
  • Assistance in statement balancing
  • Changes of address
  • Transfer funds between accounts
  • Error resolution
  • Copies made of previously mailed images and statements
  • Research on accounts
  • Set up automatic transfers, overdraft protection, or savings plans
  • Print outs of current account information since last statement
  • Process account closings
  • Other Services

First National Bank offers many other services for your banking needs. You have access to any of these products at all of our lobby locations during lobby hours.

  • Cashier Checks
  • Lock Box (except at the Kroger Branch)
  • Medallion Stamp Guarantee (necessary to transfer stock certificates)
  • Wire Transfers
  • Money Orders
  • 24 hour Depositories
  • 24 hour Banking ATM at every location


Forms can be printed and brought in to the bank for faster service. Email is not a secure way to transfer your personal information.